Use this web page to register your Crystal Vision products and extend your warranty to five years.

Done it all before? Then skip the instructions and register now...

Why register?
Register your products to extend your standard three year warranty to five years and to receive a username and password for the Registered Area on this website which contains the latest user manuals.

Who should register?
The products should be registered by either the end user or the system installer. You also need to give us the name of the person you would like to receive the extended five years of support (normally the end user). Crystal Vision distributors should register the products to their end customer, and not to themselves.

If the person to whom the products are initially registered leaves the company, please e-mail Crystal Vision with the name of the person to whom the products should now be registered. (We will update all previously registered jobs to that new person, unless you specify otherwise.)

Does it matter if the products get registered more than once by different people?
No! We'll sort it out at Crystal Vision.

When should you register?
You must register the products within 60 days of their shipping date. Product registration is only applicable to shipments from 20th August 2009 onwards.

Does registering take a long time?
No. You only need to enter the Crystal Vision job number (see below) and register once for the whole order – not for every individual board. We have a comprehensive database at Crystal Vision listing the products which were shipped under that job number – so we can quickly tell which products are covered by the five year warranty, should you need to know at any point.

Where can I find my Crystal Vision job number?
The four-digit Crystal Vision job number can be found on both the product registration card and in the shipping confirmation e-mail you should have received from us. If you're still not sure, please e-mail us and ask.

What will happen when you register?
We will e-mail you confirmation of your registration, including your Five Year Warranty Certificate and a username and password for the Registered Area on our website from where you can download user manuals and other useful information. Registered users will also receive notification of user manual updates and new product announcements.

How do I find out more information about what the warranty covers?
By downloading our Equipment Warranty and Service Support Conditions document here. If you sell the equipment the remainder of the warranty period will be transferred to the new owner.

How do I register?
There are two ways to register your products - both easy! Either fill in the card which you'll find in the box with your Crystal Vision equipment and post it back to us for free, or fill in the web form below.

What information do I need to register using the online form?
Just the four-digit Crystal Vision job number - which you'll find in the shipping confirmation e-mail you should have received from us and on the product registration card that was shipped with your order.

Product registration online form

Please fill in this form to register the Crystal Vision products you have recently purchased.

The Crystal Vision job number you are registering The job number: [Info...]     Today's date:

Your contact details Your full name: Your job title: Your company: Your country: Your e-mail address: Your telephone number: Are you the: End user?   System installer? Are you the person to whom these products should be registered and who will receive the extended support? Yes   No Note for Crystal Vision distributors: You must register the products to your end customer and not to yourself

The contact details of the person to receive the support If you answered No to the last question, please give us the name and contact details of the person to whom these products should be registered: Their full name: Their job title: Their company: Their country: Their e-mail address: Their telephone number:

Tell us what is important to you The following questions are optional, but answering them will help us improve the quality of our service to you. (So please answer them if you can!!!) Please... (a) tell us how you rate Crystal Vision on the following factors (by selecting Poor, Fair, Good, Very good or Excellent in each case) and then (b) using the 'importance ranking' selection box, rank these ten factors in the order of importance to you when making a buying decision (with 1 being most important, 10 being least important - please use each value only once):   Poor Fair Good Very good Excellent Importance ranking (where 1 = most important) Range of products 1 2 3 4 5 6 7 8 9 10 Product features 1 2 3 4 5 6 7 8 9 10 Delivery time 1 2 3 4 5 6 7 8 9 10 Price 1 2 3 4 5 6 7 8 9 10 Products ease-of-use 1 2 3 4 5 6 7 8 9 10 Your relationship with salesman 1 2 3 4 5 6 7 8 9 10 Your relationship with distributor (if applicable) 1 2 3 4 5 6 7 8 9 10 Technical support 1 2 3 4 5 6 7 8 9 10 Warranty offered 1 2 3 4 5 6 7 8 9 10 Information resources 1 2 3 4 5 6 7 8 9 10 Are there any Crystal Vision product features you particularly like? If so, please tell us here! Are there any new products you would like us to do? Is there anything we could improve about our service?

Please click the Submit Form button below to register your products.