Get support
Crystal Vision's technical support is considered by its customers to be the best in the business. Our determined support team work with a full rack of equipment set up so they can mimic customer installations for quick troubleshooting.
So, who do you need to contact to get support?
If you're located outside North America... |
If you're in North America... |
There are two people based at Crystal Vision HQ in the UK you can contact.
Contact Andrew King (our Head of Customer Support) by e-mailing andrew.king@crystalvision.tv or phoning +44 (0)1223 497049. Find out more about Andrew here.
Alternatively, contact software expert Matthew Carter (our Customer Support Engineer) by e-mailing matthew.carter@crystalvision.tv or phoning +44 (0)1223 497049. Find out more about Matthew here. |
Contact Chris McLendon by e-mailing chris.mclendon@crystalvision.tv or calling 407-409-3408.
Based in Georgia, Chris is our Senior Product Engineer for North America and is available to provide technical support and product advice to customers in the USA, Canada and Mexico.
Find out more about Chris here. |
Read the documentation
Crystal Vision is well-known for the extensive documentation it provides to support you.
- Detailed Brochures for every product are available in PDF format.
- Our User Manuals give comprehensive step-by-step information on how to operate the products, and are available for download from the password-protected Registered Area. Don't have a password? No problem - ask us for a Registered Area password now!
Visit the Downloads page to discover all the resources available to you.
Download the SNMP MIBs
SNMP monitoring and control of Crystal Vision boards and frames gives the products excellent integration with station management software. Each remote-controlled board has its own SNMP MIB for both monitoring and control.
You can download the zip file containing all the current MIBs (updated 19th January 2012) from the password-protected Registered Area - either log in now or ask us for a Registered Area password.
Running the latest software and firmware on your boards?
Get optimum performance from your Crystal Vision products by viewing our Product Software and Firmware Version document (updated 25th January 2012).
You can download the document in PDF format from the password-protected Registered Area - either log in now or ask us for a Registered Area password.
Get Statesman support
Statesman is our flexible control and status monitoring PC control software - which makes it easy to configure and operate our remote-enabled boards using a PC.
There are lots of Statesman resources available here:
- Set up your Crystal Vision boards for free by downloading Statesman Lite - this 'lighter' version of the Statesman PC software allows board options to be selected during installation, inputs present to be viewed, and the chosen settings to be saved to a PC.
- Need the latest Statesman GUIs? Download and install the product GUIs for both Statesman and Statesman Lite (updated 15th December 2011).
- Try the demo version of Statesman - you'll be able to view (and play with) the GUIs for all the boards in the Crystal Vision range.
- Find out the version history for Statesman - download the Statesman software updates document (updated November 2010).
Register for your five year warranty support
Our products are extremely reliable, but in the rare case where there is an issue, we offer an extended five year warranty for those that register their products within 60 days of their shipping date - plus a quick turnaround so we get the product or a replacement back to you.
Register your products now to upgrade the standard three year warranty to five years support. |
