Warranty

WarrantyWhatever you need to know about the Crystal Vision warranty, you'll find it here.

The length of the warranty is one of the reasons why broadcast engineers choose Crystal Vision.

For more information, view the Equipment Warranty and Service Support Conditions document now.

If you're using our MARBLE-V1 media processor and its software apps, you can also find information on our App Support Conditions here.

 

What's the standard Crystal Vision warranty?

Crystal Vision offers a standard warranty of three years.

What does the warranty cover?

The back-to-base warranty covers all labour and parts, and is applicable to all modules, frames, power supplies, rear modules, fans, active frame front panels and remote control panels shipped from 1st December 2000 onwards.

The warranty does not cover the software apps.

The Equipment Warranty and Service Support Conditions document was last updated in October 2020.

How can I extend the warranty to five years?

Register your productsYou can extend your warranty from the standard three years to five years, simply by registering your products on this website.

It only takes five minutes and gets you an extra two years of warranty cover on your hardware products!

Are my products eligible for the five year warranty?

The extended five year warranty is applicable to products shipped after 20th August 2009 - and is available to those who register their products within 60 days of their shipping date.

Software apps are not covered by this warranty.

How do I get support for my software apps?

App support will be provided for 12 months free of charge with the purchase of each MARBLE-V1 with an app installed. It is available after the initial year as a chargeable item.

App support includes software upgrades for new features and bug fixes, software upgrades for control and e-mail and telephone support.

Full information is available in our App Support Conditions document.

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